Nordeus Privacy Policy

Last updated on 24th May 2018

A quick summary:

This document explains:

  1. what information we and our partners collect when you use the Nordeus games (including Top Eleven, Spellsouls: Duel of Legends and other Nordeus games) and services;
  2. where that information is stored and how it is protected;
  3. how we use that information;
  4. how long we retain that information; and
  5. your rights in relation to that information.

This Privacy Policy explains to you how your personal information is collected and stored and what happens to it regarding the Nordeus Services. Because we know legal wording is not much fun, we have included a short and informal summary of each section (but the full version is the legally binding one). If you have any queries you can contact us at support@nordeus.com.

We’d also like to remind you that our Nordeus User Agreement has more information about how we operate the Nordeus Services.

1. WHO WE ARE AND WHAT THIS PRIVACY POLICY GOVERNS

This Privacy Policy explains the different kinds of information Nordeus can collect from you when you’re using the Nordeus Services. Legally, we cannot and will not collect personal information about children below 13 without parental/guardian involvement. We will comply with applicable privacy laws.

We can change this Privacy Policy, but if we do we will put the changed version online and normally it will take effect 30 days afterwards. Please feel free to contact us if you have any questions with regards to the changes.

1.1. Who is Nordeus? We are Nordeus Limited, incorporated and registered in Ireland with company number 526421 having an address at Nordeus Limited, 3rd Floor, Kilmore House, Park Lane, Spencer Dock, Dublin 1, Ireland and its group of companies (“Nordeus”).

1.2. Which services does this Privacy Policy apply to? This Privacy Policy applies to our video games including Top Eleven and Spellsouls: Duel of Legends, our websites (including www.nordeus.com), plus all other Nordeus products and services, including user accounts, customer and technical support, official forums, wikis, blogs and social media services (we will just refer to “Nordeus Services” to cover all these things).

1.3. What information does this Privacy Policy apply to? Specifically, this Privacy Policy governs personal data (or, in the USA, personally identifiable information) and applicable non-personal information (or, in the USA, non-personally identifiable information), which we collect from you when you are using the Nordeus Services (“personal data” means information which, on its own or in combination with other information, can be used to identify you).

1.4. What about children? We recognise we have a special obligation to protect personal information obtained from children. Legally you must be at least 13 years old to use the Nordeus Services as per our User Agreement. We do not and will not knowingly collect personal information from any child under the age of 13 without consent from their parent or guardian. If you are a parent or guardian and are concerned about the transfer of personal information about your child, please contact support@nordeus.com.

1.5. Will we ever change this Privacy Policy? We may change this Privacy Policy from time to time, for example to reflect changes in our services or to reflect applicable laws. If we do, we will make the changed Privacy Policy available online, make reasonable efforts to notify you of this and update the “Last Updated” date. Once we change the Privacy Policy, it will become legally binding on you as of the date of publication (i.e. the new “Last updated” date). You are welcome to contact us if you have specific questions about the changes at support@nordeus.com. If you do not agree to those changes (regardless of whether you email us), then unfortunately we must ask you to cease using all Nordeus Services: in order to make the Nordeus Services work properly we need to have everyone using them under the same rules instead of different people having different rules.

1.6. What about GDPR? We respect your right to privacy and will only process personal information in accordance with applicable legislation in the EU (which includes the General Data Protection Regulation (EU) 2016/679 or the GDPR as it is often referred to), the USA and elsewhere. For personal information contained in this Privacy Policy which is used by Nordeus in connection with the Nordeus Services, Nordeus is the data controller under European Union data protection legislation.

2. WHAT INFORMATION IS COVERED?

We may collect certain information when you use the Nordeus Services such as your name and email address (more information below). We do not receive or store your payment details. Please also read our Cookie Policy.

2.1. What information might we collect from you? When you sign up for, download, use or play the Nordeus Services then we will collect certain information from you. The information that we collect varies depending on the particular Nordeus Services used, but this information may include:

A. User Accounts and Newsletters. To access certain Nordeus Services (e.g. our games, including Top Eleven and Spellsouls: Duel of Legends, or our forums) you may need to create a user account. Or if you sign up to a newsletter you will be asked to provide us with certain information. This will be displayed to you at the time you start to use the applicable Nordeus Services (e.g. when you sign up for a newsletter) and may include your name, username, age, birthdate, a photo or avatar, email address, country of residence and contact information.

B. Third Party Accounts. In certain circumstances (e.g. joining our forums) you may be able to log into certain Nordeus Services via third party accounts (e.g. Facebook). If you choose to do so, you are asked to share certain information with us (the exact information will depend on the particular third party account displayed to you on the permissions page when you attempt to log in, but may include your name, location, gender, birth date, email address, photo, profile URL and friends list).

C. Technical Details. When you use, play or access the Nordeus Services we or third parties on our behalf may collect technical details about the device you are using, including: internet and/or network connection (including IP address); MAC address, any console device identifier; device memory; your operating system, browser type or other software; and your hardware or other technical details. In addition, we create a unique user ID to track your use of the Nordeus Services. This unique user ID is stored in connection with your information.

D. Your Activities. When you use, play or access the Nordeus Services we or third parties on our behalf may collect details of how you use our services, including: metrics information about when and how you use the services; traffic data; language preferences; in-game purchases; achievements; scores; gameplay statistics; time spent playing; and your geographical location data.

E. Your Communications. If you contact us (e.g. via email or call for customer support) or post in chat sessions, forums or other areas of the Nordeus Services, we may collect and maintain a record of your contact details and the content of your communications.

Some of the information types referred to above may be collected on an aggregated or anonymised (e.g. hashed) basis, or we may use it or share it in an aggregated or anonymised way, for research or analysis into the way our services operate and are used.

2.2. What about the storage of payment details? The processing and storage of payment details is a matter for the relevant platform and the applicable payment method/processor. Nordeus will not receive, process or store any of your payment details. This is because the payment transactions themselves are completed through the relevant platforms (e.g. Apple’s App Store or Google Play) via the user account you have associated with that platform account. If you make in-game purchases within the Nordeus Services, we are notified by the payment processor once a transaction takes place, but we will not receive any of your actual payment details.

2.3. What about cookies? We and third parties on our behalf also collect information about you via cookies and other advertising tracking technologies. You can find out more about our use of cookies and such technologies in our Cookie Policy here: The Cookie Policy forms part of this Privacy Policy.

3. WHERE IS YOUR INFORMATION STORED?

We will store your information in Europe where possible. We will do our best to keep this information secure. No information security system is perfect so please remember to be careful.

Where will your information be stored? The information we hold will primarily be stored and processed in the EU, but there may be circumstances where we need to work with trusted third parties outside of the EU in order to provide the Nordeus Services to you (e.g. where we run games servers in the US). By submitting your personal information, you explicitly agree to such transfer, storing or processing of data outside the EU. We will take all steps reasonably necessary to ensure that this information is treated securely and in accordance with this Privacy Policy.

All information we hold is stored on our secure servers (which we own or license from appropriate third parties). We use industry standard procedures and security standards to prevent unauthorised access to our servers, however no online service or website can be completely secure, so please protect the account information in your possession as well.

4. HOW IS YOUR INFORMATION USED?

We will use your information to run, maintain and improve the Nordeus Services as well as to communicate with you (e.g. with newsletters or emails). Sometimes we may share information with partners in order to run our services.

4.1. How might your information be used? We may use the information above in order to (for example):

A. Perform our agreement with you: provide the Nordeus Services to you, including: to carry out our obligations arising from any contracts between you and us; allow you to participate in interactive features of the Nordeus Services when you choose to do so; and provide you with chat functionality and other communication systems.

B. For our legitimate commercial interests: monitor the performance of the Nordeus Services; to ensure that the Nordeus Services are presented in the most effective manner for you and for your device; enforce our User Agreement and other policies; notify you about changes to the Nordeus Services; provide, maintain, protect and improve the Nordeus Services; and to protect Nordeus and Nordeus Services users.

C. Comply with our legal obligations: where we are required to do so by law; and to comply with intellectual property protection obligations we have under applicable laws including the Digital Millennium Copyright Act and the E-Commerce Directive.

D. Based on consent: provide you with marketing information about products or services that you request from us and which we feel may interest you where you have asked us to do so; and send you push notifications on mobile devices where you have agreed to this.

4.2. Will we ever share any of your information with other parties?

A. We will never share your information with third parties for their own marketing purposes without first obtaining your consent.

B. We may engage third party service providers in the course of providing the Nordeus Services to you (e.g. data storage, server hosting, customer and technical support, game analytics, advertising etc) which may require them to access your information on our behalf. We will ensure there are appropriate contractual arrangements in place with any such third party service providers to protect your information. Those third parties may also collect some information directly from you (e.g. IP address, unique identifiers etc) subject to their own privacy policies.

C. We may work with third party service providers (e.g. ad network and measurement services) to display advertising on the Nordeus Services and to manage our ads on third party sites. We may share certain information (such as your email address, country of residence and your age) with third parties so that we can better target ads and content to you. You can choose to prevent your device’s ad identifier being used for interest-based advertising by updating the settings on your device and you may be able to opt-out from the collection of information by some of our advertising partners as further detailed in our Cookie Policy www.topeleven.com/privacy-facebook/.

D. We may share your information within the Nordeus company group for the purpose of providing the Nordeus Services.

E. In the unlikely event of a reorganisation or merger of Nordeus we may transfer personal information to an involved third party who will protect this to at least the same level as we do in this Privacy Policy.

5. HOW YOU USE YOUR INFORMATION AND THIRD PARTIES?

You have the option to share your own personal information with other parties, in which case it will be governed by those parties’ own privacy policies – make sure to take a look at them.

Please remember that any communications you have via the Nordeus Services may reveal details about you. Also, any information you post publicly will be publicly available to other people. We are not responsible for your use of any otherwise private personal information which you make available, or the activities of other users or other third parties to whom you give or make available your information or content. The Nordeus Services may, from time to time, contain or connect you with third party content or services. Our Privacy Policy does not extend to external sites or companies, so please refer directly to their privacy policies.

6. DATA RETENTION

We retain your information for as long as needed to provide the Nordeus Services to you or longer where permitted by law.

How long do we retain your data for? As long as necessary for the purpose for which the data was originally collected. As detailed below, depending on where you live you may have certain legal rights to object to our collection and use of your data, but this may mean some or all Nordeus Services become unavailable to you. We also reserve the right to retain your information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.

7. YOUR RIGHTS

You have rights about how your personal information is used, which can vary depending on where you live. If you have any questions, please contact us at support@nordeus.com.

8.1. Can you ask us to stop processing your personal information? You have the right to ask us not to process your personal information for marketing purposes. You can change your email settings to unsubscribe from email communications, opt-out from push notifications by turning them off at device level through your settings. Our Cookie Policy www.topeleven.com/privacy-facebook/ also details how you can deactivate certain types of cookies and other ad tracking technologies that may be used in providing certain Nordeus Services.

8.2. What are your rights? Depending on where you live, you may have additional privacy rights. For example, in the EU (particularly under the new GDPR) you have the right to access and obtain a copy of your personal data we possess; you may have the legal right to contact us to request that we delete your personal data from our system; and you have the legal right to ask us to rectify/correct your personal data. We will use commercially reasonable efforts to honour your request, but we may decline requests that are unreasonably repetitive, are disproportionate, infringe the privacy of others or as otherwise permitted by law. Please note though that by withdrawing your consent or otherwise objecting to certain processing of your information, certain Nordeus Services may no longer function properly or be completely unavailable to you.

8.3. Under California law, California residents who have an established business relationship with us have the right to request certain information with respect to the types of personal information we have shared with third parties for their direct marketing purposes, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. All requests for such information must be in writing and sent to: Nordeus Limited, 3rd Floor, Kilmore House, Park Lane, Spencer Dock, Dublin 1, Ireland. This same California law permits us to provide you, in response to your written request, with a cost-free means to choose not to have your information shared rather than providing the above described information. You may exercise that choice by contacting us at the address above.

8.4. Who should you contact if you would like to exercise these rights? If you would like to exercise any of these rights or have any queries regarding them, please contact support@nordeus.com.

Nordeus Cookie Policy

Last updated on 24th May 2018

We (meaning Nordeus Limited) use technologies in our video games including Spellsouls: Duel of Legends and Top Eleven, our websites (including but not limited to www.nordeus.com), plus all other Nordeus products and services, including (but not limited to) user accounts, customer and technical support, official forums, wikis, blogs and social media services (which we’ll call the “Services”) to collect information that helps us improve your online experience. We refer to these technologies, which include cookies, collectively as “cookies.” This policy explains the different types of cookies used on the Services and how you can control them.

We hope that this policy helps you understand and feel more confident about our use of cookies. If you have any further queries, please contact us at support.topeleven@nordeus.com.

Please also see our Privacy Policy at www.topeleven.com/privacy-facebook/ and our User Agreement at https://www.topeleven.com/terms-facebook/:

  1. By accessing or using the Services you authorise us to collect certain technical information in order to (i) analyse usage of the Services; (ii) provide a more personalised experience; and (iii) manage advertising. We, and our third party service providers, may use server log files or web log files and tracking technologies to collect and analyse certain types of technical information, including but not limited to, cookies, IP addresses, device type, device identifiers, browser types, browser language, URLs, domain names, landing pages, game state, the date and time of usage of the Services, and other similar information.
  2. We may also use other technologies, including but not limited to, web bugs, tracking pixels and cookies. Web bugs allow us to know if a certain page was visited or whether an email was opened, while tracking pixels allow us to advertise more efficiently by excluding current users from certain promotional messages, identifying the source of a new installation or delivering ads to you on other websites. Cookies allow us to improve the quality of the Services, make recommendations, and make the Services easier to use for you. A cookie is a small text file recorded on your hard drive that identifies you as a unique user and contains certain information about your particular login session and/or your use of the Services. Please note that companies delivering advertisements within the Services may also use cookies or other technologies, and those practices are subject to their own policies.
  3. We use Facebook’s Custom Audience feature to target users with advertising from time to time. Custom Audiences allow us to target ads to a specific set of people through Facebook. You can manage your privacy settings in the privacy tab of your Facebook account.
  4. Regarding the Nordeus websites including www.topeleven.com, www.nordeus.com and www.spellsouls.com
    • These sites use Google Analytics including its Remarketing feature based on Display Advertising (www.google.com/analytics/) for online advertising and for website analytics purposes – meaning that we use them to see how many visitors come to our site, the pages that generate interest and the links that visitors most often click on (amongst other things). Google Analytics uses cookies – small text files that are placed on your computer that store certain limited information about you. The cookies we use do not enable any visitor to our site to be individually identified and will only be used for online advertising and website analytics purposes. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.
    • In addition, the sites mentioned above use cookies, flash cookies, web beacons and similar technologies to collect information about you. This enables us to tailor our service offering (including our sites) to provide you with products and services which are more relevant to your individual tastes. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our sites. Third-party vendors, including Google, show our ads on sites across the Internet. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of our sites. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.
  5. We may change this Cookie Policy at any time: please take a look at the “LAST UPDATED” date at the top of this policy to see when it was last revised. Any amendments to this Cookie Policy will come into effect a reasonable period of time after this “LAST UPDATED” date (normally we consider 30 days to be a reasonable time period) unless you contact us before that date to discuss or query any of the amendments.

© 2018 Nordeus. All rights Reserved






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